Overview
This Refund and Cancellation Policy applies to paid Zaixos Voice software subscriptions sold by ZAIXOS through ZAIXOS Account, when checkout and recurring billing are processed by Paddle (or another payment provider shown at purchase).
This policy does not cover separately contracted Enterprise or Professional Services. This page is the dedicated refund and cancellation policy for Zaixos Voice. It supplements our Pricing page and the refund and cancellation sections in our Terms of Service.
Zaixos Voice is AI text-to-speech / voice-over software that creates speech from text using Ready Voices available in the Service.
Subscriptions and Billing
Paid plans may be billed on a recurring monthly or annual basis in the currency shown at purchase, plus applicable taxes where required. Checkout and payment processing for Zaixos Voice software subscriptions are handled through ZAIXOS Account using a third-party payment provider (currently Paddle when billing is enabled). ZAIXOS is not itself a payment processor and does not store full payment card numbers in the Zaixos Voice application.
By subscribing, you authorize ZAIXOS Account and the payment provider to charge your selected payment method on a recurring basis until cancellation. If a payment fails, we may suspend or limit access to paid features until payment is resolved.
Plan changes and cancellations are managed in ZAIXOS Account when self-service billing is available for your account. Otherwise, contact us at hello@zaixos.com and we will help.
Cancellation
You may request cancellation or plan changes by contacting us at hello@zaixos.com or through our Contact page, and through billing tools in your account when available.
Unless otherwise stated at cancellation, you may retain access to paid features through the end of the current paid billing period. Future billing stops after cancellation takes effect. Unused monthly character allowance does not roll over unless explicitly stated in your plan terms.
Refund Requests
Refund eligibility depends on your plan, payment method, purchase timing, and applicable law. Because billing workflows may vary by account and payment provider, contact us at hello@zaixos.com for billing questions before assuming a refund is available.
When a refund is approved, it is typically processed through the same payment provider used at purchase (currently Paddle when billing is enabled). Timing can vary based on the provider and your payment method.
Nothing in this policy limits any non-waivable refund rights you may have under applicable consumer protection law.
Contact
Questions about cancellation or refunds? Email hello@zaixos.com or visit our Contact page.